How to request deletion
Identify your account
Include your registered email address and phone number. Artist or Producer/Publisher accounts should also include the account type and relevant artist or label name.
Confirm ownership
We may send a confirmation to your registered email address or phone number. Never send your password, Mobile Money PIN, payment OTP, or song decryption key.
Wait for completion
After verification, Woom will process eligible deletion or anonymization within a reasonable period and confirm when the request is completed.
Data normally deleted or anonymized
- Account name, email address, phone number, biography, website, and profile picture;
- Saved Mobile Money network and number;
- Active sessions and authentication tokens;
- Non-essential preferences and notification state; and
- Other personal data that is no longer required to provide the service or meet an obligation.
Data Woom may retain
Some information may be retained where reasonably required for accounting, tax, payment verification, fraud prevention, security, copyright and rights disputes, customer purchase access, artist earnings, commissions, payouts, legal claims, or compliance. This may include:
- Orders, payments, refunds, reversals, chargebacks, and transaction references;
- Purchase and song-access records needed to document digital licenses;
- Artist, release, ownership, commission, sales, and payout records;
- Security, anti-piracy, abuse, dispute, and deletion-request records; and
- Backups until they are securely rotated or expire.
Deleting a Producer/Publisher account may require separate review of managed artists, releases, rights, earnings, and existing listener access.
Questions
Email admin@woam.net. See also the Privacy Policy and Terms of Service.