These Terms of Service ("Terms") govern use of the Woom website, mobile application, artist and Producer/Publisher portal, APIs, music catalogue, payment systems, distribution services, and related services operated by Faith IT Consult Ghana Limited ("Faith IT Consult", "Woom", "we", "our", or "us"). By registering, purchasing, uploading, submitting, or otherwise using Woom, you agree to these Terms.
1. Definitions
Listener means a person who browses, purchases, downloads, streams, or listens to music through Woom. Artist means a standalone artist or a managed artist whose profile or music appears on Woom. Producer/Publisher means an account that manages one or more artists or releases. Content includes recordings, compositions, lyrics, artwork, names, biographies, credits, metadata, photographs, and promotional materials. Commission means Woom's approved percentage or share applicable at artist level.
2. Eligibility and accounts
You must be at least 18 or have authorization from a parent or legal guardian. Information supplied to Woom must be accurate and current. You are responsible for your credentials, devices, and all activity under your account. You must promptly report suspected unauthorized access.
3. Account types and approval
Woom supports standalone Artist and Producer/Publisher portal accounts. Producer/Publishers may create and manage artist profiles without separate login accounts for those artists. Accounts, artists, commissions, profiles, and releases may require administrative approval before publication or distribution.
A commission requested for a managed artist must comply with Woom's available increments and may not exceed the Producer/Publisher account's approved commission. A request is not effective until approved by Woom.
4. Rights to submitted content
You retain ownership of rights you lawfully hold. You grant Woom a worldwide, non-exclusive license, for as long as needed to provide the service and honor existing customer access, to host, store, reproduce, encode, encrypt, transmit, distribute, sell, stream, display, promote, and otherwise make submitted Content available through Woom.
You also permit Woom to use artist names, photographs, biographies, release titles, artwork, excerpts, and related metadata to operate and promote Woom and the submitted releases.
5. Artist and Producer/Publisher warranties
By submitting Content, you represent and warrant that:
- You own or control all rights necessary to submit and distribute it;
- All artist, featured artist, writer, composer, producer, publisher, label, artwork, sample, and other permissions have been obtained;
- The information, credits, ownership, pricing, and payment instructions are accurate;
- The Content does not infringe copyright, trademark, privacy, publicity, contractual, or other rights;
- The Content is not unlawful, fraudulent, defamatory, malicious, or technically harmful; and
- You are authorized to act for each managed artist represented through your account.
6. Review, publication, and removal
Woom may approve, reject, delay, correct, suspend, unpublish, or remove an account, artist, release, song, album, price, artwork, credit, or other Content where reasonably necessary for quality, rights, security, fraud, legal, technical, or policy reasons. Existing lawful purchases may remain accessible after a release is withdrawn, except where revocation is required by law, a rights dispute, fraud, security, or payment reversal.
7. Pricing, commissions, and earnings
Artists and Producer/Publishers may propose release and track prices where supported. Woom may require correction or reject pricing that is invalid, misleading, technically unsupported, or inconsistent with platform rules. Earnings are calculated from successfully verified transactions, less the approved artist-level Commission, refunds, reversals, chargebacks, taxes, processor costs where applicable, and other agreed adjustments.
Producer/Publisher finances may be presented in aggregate with breakdowns by artist, album, and song. Standalone Artist finances may be broken down by release and song. Reports may be delayed while payments, refunds, ownership, or fraud are reviewed.
8. Purchases and listener licenses
A purchase gives the Listener a limited, personal, revocable, non-exclusive, non-transferable license to access the purchased music through Woom-approved applications and systems. It does not transfer copyright, master ownership, publishing rights, public-performance rights, resale rights, or distribution rights.
Free releases are subject to the same license restrictions even when no payment is required.
9. Payments, refunds, and chargebacks
Payments may be processed by Paystack, Mobile Money providers, or other supported processors. An order is complete only after Woom verifies successful payment. A prompt, pending response, receipt screenshot, or client-side message is not proof of payment.
Digital purchases are generally final after access is granted, except where applicable law requires otherwise or Woom determines that a refund is appropriate. Reversed, fraudulent, or charged-back transactions may result in access revocation and corresponding financial adjustments.
10. Security and anti-piracy
You must not copy, extract, record, redistribute, resell, share, upload, scrape, or publicly perform protected Content without permission. You must not bypass, reverse engineer, disable, disclose, or interfere with Woom encryption, keys, access checks, APIs, applications, or other security measures. Woom may suspend accounts, revoke access, block devices or sessions, preserve evidence, and pursue available remedies for violations.
11. Prohibited conduct and content
You may not use Woom for infringement, impersonation, fraud, harassment, malware, unauthorized automation, credential sharing, payment abuse, false ownership claims, manipulated sales, unlawful Content, or interference with the service. Woom may reject or remove Content it reasonably considers infringing, exploitative, hateful, deceptive, unsafe, or unlawful.
12. Platform intellectual property
Woom's software, APIs, database structure, designs, branding, workflows, encryption systems, and platform technology are owned by Faith IT Consult or its licensors. These Terms do not grant permission to copy, modify, reverse engineer, resell, or exploit them.
13. Availability and changes
Woom is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, permanent storage, compatibility with every device, or continued availability of every feature, payment method, account, artist, or release. We may modify the service while taking reasonable steps to protect verified purchases and accrued financial obligations.
14. Suspension and termination
Woom may suspend or terminate access for breach, fraud, piracy, security risk, payment reversal, rights disputes, unlawful conduct, or material risk to the platform or others. You may request account closure, but provisions concerning licenses already granted, purchases, financial records, disputes, intellectual property, liability, and legal compliance survive where necessary.
15. Disclaimers and limitation of liability
To the maximum extent permitted by law, Woom is not liable for indirect, incidental, special, punitive, or consequential loss, lost profits, lost opportunity, or losses caused by third-party networks, payment providers, devices, rights disputes, unauthorized account use, outages, or events outside our reasonable control.
16. Indemnification
You agree to indemnify Faith IT Consult and its personnel against claims, losses, and reasonable costs arising from Content you submit, your breach of these Terms, false rights or ownership claims, infringement, fraud, piracy, or misuse of Woom.
17. Privacy
Our Privacy Policy explains how Woom handles personal information and forms part of these Terms.
18. Changes to these Terms
We may update these Terms. Updated Terms become effective when published with a revised date. Where appropriate, material changes may be communicated through the app, portal, email, or another reasonable channel. Continued use after the effective date constitutes acceptance.
19. Governing law
These Terms are governed by the laws of the Republic of Ghana. Disputes are subject to the courts of Ghana, without limiting either party's right to seek urgent lawful relief.
20. Contact
Faith IT Consult Ghana Limited
Email: admin@woam.net
Website: https://woam.net